Refund & Cancellation Policy

At MWANI (https://mwani.in/), we strive to offer the best service experience. This Refund & Cancellation Policy outlines the terms and conditions under which refunds or cancellations may be issued.

1. Services Covered

This policy applies to all services offered via the MWANI platform, including but not limited to:

  • Digital onboarding
  • KYC verification services
  • Platform usage subscriptions
  • Any paid services purchased through our website or app

2. Cancellation Policy

  • Service Cancellation: You may request to cancel a service within 24 hours of placing the order or before service initiation (whichever is earlier).
  • No Cancellation Post-Processing: Once the service is initiated, verified, or completed (e.g., KYC, document verification), cancellations are not permitted.

3. Refund Eligibility

Refunds may be issued under the following conditions:

  • Service was not delivered due to a technical fault or failure from our end
  • Duplicate payment made for the same service
  • Inability to process the request due to incomplete documentation (and the service was not initiated)

Note: No refunds will be granted if the service has been delivered successfully or partially used.

4. Refund Process

To request a refund:

  • Email us at [email protected] with your payment details and reason for the request
  • Once verified, approved refunds will be processed within 7–10 working days to the original payment method

5. Non-Refundable Services

The following are non-refundable:

  • Charges for services already rendered or initiated
  • KYC or government documentation services after submission
  • Any processing or convenience fees

6. Dispute Resolution

If you are unsatisfied with a resolution, you may escalate the issue to our support team at [email protected]. We are committed to addressing your concerns professionally and promptly.

7. Contact Us

For any questions regarding this policy, please contact:

MWANI
Email: [email protected]
Website: https://mwani.in/